Troubleshooting

If you encounter any issues, this page will help you fix them.

Utterly Voice Will Not Start

There are multiple reasons that Utterly Voice may not start correctly:

• If you do not have write permissions in the directory where you installed Utterly Voice, the application will fail to start, and a popup will explain the issue. Just move the application folder to a location that gives you write permissions.
• If Utterly Voice cannot detect your default microphone, it will fail to start. Double check that you have configured your microphone correctly.
• If your problem is not fixed by one of the above, Get Help.

No Utterances Are Recognized

This is probably due to Setup issues or Microphone issues.

Recognition Error Rate Is Very High

See the Improve Recognition page for advice. If you have an accent, you might benefit from using the Microsoft Azure recognizer that you can configure with localized English models.

Mouse and Keyboard Commands Do Not Work for Certain Applications

Certain applications and some Windows settings interfaces run as administrator. If Utterly Voice is not running as administrator, it does not have permission to control input for administrator applications. This is due to the Windows User Interface Privilege Isolation. If you need to use Utterly Voice for applications that run as administrator, you must also run Utterly Voice as administrator.

To always run an application as administrator, you can follow the Microsoft instructions. Note that you can apply these steps to either shortcuts on your desktop or the actual executable file. You could create one shortcut that runs as administrator and another that does not.

Note that this will pop up a warning every time you start the application. If you want to get rid of the pop up, you should be able to use the task scheduler to run Utterly Voice every time you log on, and specify that the application should run with highest privileges. See step one instructions here. When setting up that task, you should create a trigger for when you log on.

Getting Help

To ask questions about the application, use our Google Group or Reddit community. If you are not receiving email messages, be sure to check your spam folder.

If you experience any errors that you cannot resolve, you can also contact us privately via the email address on the about page. Please provide a detailed description of the problem, and attach a log file that was captured when the problem occurred. This log file is named log.txt, and it is found in the application directory. Every time the application starts, the log file is overwritten. Be sure that your log file does not contain any confidential information before sending it to us.